Terms of Service

Last updated: August 18, 2026

These Terms of Service govern your use of thepetperch.store and purchases made from The Pet Perch. Throughout these Terms, “The Pet Perch,” “we,” “us,” and “our” refer to the operator of this store. “You” and “your” refer to any visitor, customer, or other user of the website.

By visiting the website, creating an account, or purchasing a product, you agree to these Terms and the policies incorporated into them, including our Return and Refund Policy, Shipping Policy, and Privacy Policy. If you do not agree, do not use the website or purchase our products.

Online Store Platform

Our store is hosted by Shopify, which provides the e-commerce platform that allows us to offer products and services to you. Your use of certain Shopify services may also be subject to Shopify’s applicable terms and privacy practices.

Eligibility

You must be at least the age of majority in your state or place of residence to make a purchase. If you permit a minor to use this website, you are responsible for the minor’s activity and compliance with these Terms.

You may not use our products, website, or services for an unlawful or unauthorized purpose.

Account Information

You are responsible for:

• Providing accurate, current, and complete account, billing, shipping, and payment information.

• Maintaining the confidentiality of your account credentials.

• All activity that occurs through your account.

• Informing us promptly if you suspect unauthorized account access.

We may suspend or terminate an account if we reasonably believe it is being used fraudulently, unlawfully, or in violation of these Terms.

Products and Product Information

We try to present product descriptions, specifications, sizes, colors, photographs, availability, and pricing accurately. However:

• Colors and appearance may vary depending on lighting, photography, manufacturing batches, and your screen.

• Measurements may have reasonable manufacturing tolerances.

• Product packaging, labels, components, or minor design details may change without notice.

• Products may be manufactured or branded by third-party suppliers.

We do not guarantee that every product description or image will be completely error-free. If a product you receive is materially different from its listing, contact us so we can review the issue under our Return and Refund Policy.

Products are intended only for their stated purpose. Always review packaging and manufacturer instructions before use. Select products appropriate for your pet’s size, breed, age, health, and behavior. Supervise pets when using toys, chews, restraints, grooming equipment, carriers, furniture, or other products where supervision is appropriate. Stop using any product that becomes damaged or presents a risk.

Nothing on this website is veterinary, medical, nutritional, or other professional advice. Consult a qualified veterinarian regarding your pet’s health or safety.

Prices, Taxes, and Payment

Prices may change without notice. The price charged is the price displayed at checkout when the order is submitted, subject to correction of obvious errors.

Applicable taxes and shipping charges are calculated at checkout. You agree to provide valid payment information and authorize us and our payment providers to charge the total amount shown.

Promotions, discount codes, bundles, and special offers:

• May be changed or ended at any time.

• May be subject to separate eligibility requirements.

• Cannot be combined unless expressly stated.

• Have no cash value.

• May be refused if obtained or used fraudulently.

If a pricing, discount, or product-information error occurs, we may contact you for instructions or cancel the affected order and issue a refund.

Orders

Submitting an order is an offer to purchase. An automated order confirmation does not guarantee acceptance. We may accept, limit, refuse, or cancel an order for legitimate reasons, including:

• Product unavailability.

• Pricing or listing errors.

• Suspected fraud or unauthorized payment.

• Quantity limits.

• Shipping restrictions.

• Incomplete or inaccurate customer information.

If we cancel an order after payment is captured, we will refund the affected amount to the original payment method.

We may limit purchases per person, household, account, payment method, address, or order.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We can usually assist within 12 hours of purchase, but changes and cancellations are not guaranteed because orders may enter processing quickly.

Once an order is processed or shipped, it cannot be cancelled. You may request a return after delivery in accordance with our Return and Refund Policy.

Fulfillment and Shipping

We work with partner suppliers and fulfillment warehouses that may ship products directly to customers. As a result:

• Items in the same order may be sent from different warehouses.

• An order may arrive in multiple packages and on different dates.

• Tracking numbers may be issued separately.

• Packaging may vary by product or fulfillment location.

Shipping and delivery dates are estimates, not guarantees. Delays may occur because of carriers, weather, supply issues, address problems, high order volume, or events outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address. Additional costs caused by an incorrect address, refusal, failed delivery, or failure to collect a package may be deducted from a refund where permitted by law.

Please review our Shipping Policy for current processing times, delivery estimates, shipping charges, and available destinations.

Returns, Refunds, and Exchanges

Returns, refunds, replacements, and exchanges are governed by our Return and Refund Policy.

Do not return a product to the address printed on its package or to our business address unless we provide written instructions. Because products may ship from different partner warehouses, each return must be authorized and sent to the correct return location.

Nothing in these Terms limits rights that cannot legally be waived under applicable consumer-protection law.

Reviews, Feedback, and User Content

If you submit a review, photograph, comment, suggestion, testimonial, or other content, you confirm that:

• You created it or have permission to submit it.

• It is truthful and based on your genuine experience.

• It does not violate another person’s intellectual-property, privacy, or other rights.

• It is not unlawful, threatening, defamatory, deceptive, obscene, or malicious.

• You have disclosed any material connection, incentive, discount, or free product associated with the submission.

You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, edit for formatting or length, display, and distribute submitted content for operating and promoting the store, subject to applicable law.

We may moderate or remove content that violates these Terms, but we are not required to publish every submission. We will not knowingly create, purchase, or present fabricated customer reviews as genuine reviews.

Intellectual Property

The website and its original text, graphics, logos, design elements, and other content are owned by The Pet Perch, licensed to us, or used with permission from applicable owners. They are protected by intellectual-property laws.

You may use the website for personal, non-commercial shopping purposes. You may not copy, reproduce, scrape, republish, sell, modify, distribute, or commercially exploit website content without permission from the relevant rights holder.

Third-party product names, trademarks, photographs, packaging, and other materials remain the property of their respective owners. Their appearance does not necessarily imply endorsement or sponsorship.

Prohibited Uses

You may not use the website or services to:

• Violate applicable law or another person’s rights.

• Submit false, misleading, fraudulent, or malicious information.

• Upload malware, harmful code, or automated attacks.

• Interfere with website security, availability, or operation.

• Scrape, harvest, or collect data without authorization.

• Impersonate another person or misrepresent your identity.

• Circumvent purchase limits, security controls, or fraud-prevention measures.

• Resell products in violation of applicable law or third-party rights.

• Harass, threaten, abuse, or discriminate against others.

We may suspend access or cancel affected orders when these rules are violated.

Third-Party Services and Links

The website may use or link to services operated by third parties, including Shopify, payment processors, shipping carriers, tracking providers, analytics providers, and social-media platforms.

We do not control third-party websites and are not responsible for their separate content, availability, security, policies, or practices. Your use of third-party services may be governed by their own terms and privacy policies.

Service Availability and Changes

We may modify, suspend, or discontinue products, website features, promotions, or services at any time. We do not guarantee uninterrupted, secure, or error-free access to the website.

We may correct errors, inaccuracies, or omissions and update information without prior notice, including after an order is submitted. If a correction materially affects an accepted order, we will contact you or provide an appropriate refund.

Disclaimer of Warranties

To the fullest extent permitted by law, the website and services are provided on an “as is” and “as available” basis. We do not make warranties beyond those expressly stated in these Terms or required by law.

We do not warrant that:

• The website will always be uninterrupted, secure, or error-free.

• Product information will never contain an error.

• Every product will meet every customer’s individual expectations.

• Delivery estimates will always be met.

Some jurisdictions do not allow certain warranty exclusions, so parts of this section may not apply to you.

Limitation of Liability

To the fullest extent permitted by law, The Pet Perch and its owners, employees, agents, service providers, suppliers, and affiliates will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website or products.

Where liability cannot be excluded, our total liability will be limited to the amount you paid for the product or order giving rise to the claim, unless applicable law requires a different result.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability for fraud, intentional misconduct, or other protected claims.

Indemnification

To the extent permitted by law, you agree to indemnify and hold The Pet Perch harmless from third-party claims, losses, and reasonable expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another person’s rights.

This section does not apply to the extent a claim results from our own unlawful conduct, negligence, or breach of these Terms.

Termination

We may restrict or terminate your access to the website if you materially violate these Terms, engage in fraud or abuse, or create a security or legal risk.

Obligations and liabilities incurred before termination survive where appropriate, including payment obligations, intellectual-property provisions, disclaimers, limitations of liability, and dispute-related provisions.

Governing Law

These Terms are governed by applicable United States law and the law of the state in which The Pet Perch is legally established, without limiting any mandatory consumer protections that apply in your place of residence.

Before publishing, replace this section with the specific state where the business is legally registered or operated if required for your business.

Severability

If any part of these Terms is found unlawful or unenforceable, that part will be limited or removed to the minimum extent necessary. The remaining provisions will continue in effect.

No Waiver

If we do not enforce a provision immediately, that does not waive our right to enforce it later.

Entire Agreement

These Terms and the policies referenced in them form the entire agreement between you and The Pet Perch regarding use of the website and purchases from the store, except where additional written terms apply to a specific service or promotion.

Changes to These Terms

We may update these Terms to reflect changes to our products, operations, technology, or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.

Changes apply prospectively unless applicable law permits otherwise. Your continued use of the website after an update constitutes acceptance of the revised Terms.

Contact

Questions about these Terms may be submitted through our Contact page. Include your order number when contacting us about a purchase.