Return Policy
Return Window
You have 30 days from the delivery date to request a return or exchange.
Condition for Returns
Items must be unused, in their original packaging, and in the same condition you received them. Items that are damaged, used, or missing original packaging may not be eligible for a full refund.
How to Start a Return
Contact us via our Contact page with your order number and reason for return. Because our products ship directly from our suppliers, we'll provide return instructions specific to your item — this may include a return shipping address that differs from our business address.
Return Shipping Costs
- If the item arrived damaged, defective, or incorrect: we cover return shipping costs.
- If you changed your mind or ordered the wrong size/color: you are responsible for return shipping costs.
- For low-cost items, we may issue a refund or replacement without requiring the item to be shipped back — we'll let you know if this applies to your order.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-7 business days.
Exchanges
Need a different size or color? Contact us and we'll help arrange an exchange once your original item is returned.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery with photos, and we'll send a replacement or full refund at no cost to you.