Shipping Policy

Last updated: August 18, 2026

Thank you for shopping with The Pet Perch. This policy explains where we ship, shipping charges, estimated processing and delivery times, tracking, split shipments, and what to do when a package is delayed or missing.

Shipping Destinations

We currently ship to eligible addresses within the United States only.

Shipping availability is determined at checkout. Some products or destinations, including certain remote locations, military addresses, territories, or P.O. boxes, may have limited shipping options.

We do not currently offer international shipping. Customers are responsible for entering a complete, accurate address that can receive the order.

Shipping Charges

• Orders over $50: Free standard shipping.

• Orders of $50 or less: $5.99 flat-rate standard shipping.

The qualifying amount is calculated after discounts and before applicable taxes. Any available shipping charge will be shown at checkout before payment.

We do not currently guarantee expedited shipping unless an expedited option and its price are specifically displayed at checkout.

Order Processing

Orders normally require 2–5 business days to process before shipment.

Business days are Monday through Friday, excluding federal holidays. Processing time is separate from delivery time.

Orders placed during weekends, holidays, promotions, unusually high demand, or supplier disruptions may require additional processing time. You will receive a shipping-confirmation email when tracking information becomes available.

Estimated Delivery

After processing, standard delivery normally takes approximately 7–21 business days.

The total estimated time from order placement to delivery is therefore:

• Processing: 2–5 business days.

• Delivery after shipment: 7–21 business days.

These are estimates rather than guaranteed delivery dates. Actual delivery times may vary based on the product, fulfillment warehouse, destination, carrier, weather, demand, and other circumstances outside our reasonable control.

Do not place an order for an event, holiday, trip, birthday, or other deadline unless you can allow for the full estimated delivery period and possible carrier delays.

Partner Warehouses and Split Shipments

We work with partner suppliers and fulfillment warehouses that may ship products directly to customers.

When an order contains multiple products:

• Items may ship from different warehouses.

• Products may arrive in separate packages.

• Packages may arrive on different dates.

• Each package may have a separate tracking number.

You will not be charged additional shipping solely because an order is divided into multiple packages.

Receiving only part of a multi-item order does not necessarily mean the remaining items are missing. Review all shipping-confirmation emails and tracking numbers before contacting us.

Order Tracking

When tracking becomes available, we will send it to the email address used at checkout. Tracking information may take 24–72 hours after shipment to display its first scan or movement.

If your order contains multiple packages, you may receive more than one tracking number.

Customers are responsible for providing a working email address and checking spam, junk, and promotions folders for order notifications.

If you have not received tracking after the processing period has passed, contact us through our Contact page and include your order number.

Address Changes

Review your shipping information carefully before submitting an order.

If you notice an error, contact us as soon as possible. We can usually attempt an address correction within 12 hours of purchase, but changes are not guaranteed because orders may enter processing quickly.

Once an order has been processed or shipped:

• We may be unable to change or redirect it.

• The carrier may refuse an address correction.

• Additional charges may apply for reshipment.

The Pet Perch is not responsible for delivery problems caused by an incomplete or incorrect address supplied by the customer, except where applicable law provides otherwise.

Packages Returned to Sender, Refused, or Unclaimed

If a package is returned because of:

• An incorrect or incomplete address.

• Refusal by the recipient.

• Failure to collect the package.

• Repeated unsuccessful delivery attempts.

• An address that cannot accept the shipment.

we will contact you after the return is confirmed.

Where permitted by law, the original shipping charge and any return or reshipment costs may be deducted from a refund when the delivery failure was not caused by us or the carrier.

Delays

Delivery delays may occur because of:

• Carrier disruptions.

• Severe weather or natural disasters.

• High seasonal shipping volume.

• Warehouse or supplier delays.

• Transportation interruptions.

• Address-verification problems.

• Events outside our reasonable control.

A delayed scan does not always mean a package is lost. Tracking can remain unchanged while a shipment moves between facilities.

If tracking has not updated for 10 business days, contact us so we can investigate with the carrier or fulfillment partner.

Packages Marked Delivered but Not Received

If tracking shows “Delivered” but you cannot find the package:

1. Confirm the shipping address on your order.

2. Check around the delivery location, mailbox, porch, side door, garage, reception desk, parcel locker, or other safe location.

3. Ask household members, neighbors, building management, or reception staff.

4. Allow up to 48 hours because some carriers mark packages delivered shortly before final delivery.

5. Contact the carrier using the tracking number.

If the package is still missing after these steps, contact us through our Contact page. We will help investigate, but replacement or refund eligibility may depend on the carrier’s findings and applicable law.

Lost or Damaged Shipments

Contact us if:

• Tracking has not updated for an unusually long period.

• The carrier confirms that a package is lost.

• The package or product arrives damaged.

• Items are missing from the package.

• You receive the wrong product.

For damaged, incomplete, or incorrect deliveries, contact us within 7 days of delivery and include:

• Your order number.

• Photographs of the product.

• Photographs of the shipping label.

• Photographs of the outer and inner packaging.

Do not discard the item or packaging until our review is complete. Resolutions may include a replacement, missing part, refund, or another appropriate solution under our Return and Refund Policy.

Cancellations

Contact us as soon as possible if you need to cancel an order. We can usually assist within 12 hours of purchase, but cancellation is not guaranteed.

Once an order has been processed or shipped, it cannot be cancelled. After delivery, you may request a return if the product qualifies under our Return and Refund Policy.

Delivery Estimates Shown on Product Pages

Any delivery date displayed on a product page, cart, advertisement, or third-party tracking service is an estimate. If another displayed estimate conflicts with this policy, contact us before ordering.

No delivery date is guaranteed unless we expressly confirm that guarantee in writing.

Consumer Rights

This policy does not limit rights that cannot be waived under applicable consumer-protection law.

Contact Us

For shipping questions, delayed orders, missing packages, or tracking assistance, contact us through our Contact page.

Include your order number, full name, and the email address used at checkout so we can assist you faster.